Terms and Conditions

Your safety, comfort, and overall experience are our top priority. By booking or participating in any ATV Kiau Adventure tour, all guests agree to comply fully with the policies outlined below. These policies ensure safety, protect the environment, uphold fair operating procedures, and provide clarity for both guests and our team.

1. SAFETY POLICY

Your safety is our highest priority. Our routes involve natural terrain, river crossings, slopes, mud, and uneven surfaces. All participants must follow the rules below.

1.1 Mandatory Safety Gear
All riders and passengers must wear helmets, harnesses (for passengers), protective gear when provided, and closed shoes. Staff may refuse participation if gear is worn incorrectly.

1.2 Compulsory Safety Briefing
All participants must attend the pre-ride briefing. Guests who skip or ignore the briefing cannot join the ride.

1.3 Guide Instructions
Guests must follow guide instructions on speed, distance, river crossings, slopes, and emergency procedures. Failure may lead to removal without refund.

1.4 Riding Behaviour
No reckless riding, overtaking without permission, sudden braking, swerving, drifting, wheelies, racing, or phone use while riding.

1.5 Alcohol & Drugs
Anyone suspected of being under the influence will not be allowed to ride and will not receive a refund.

1.6 Health & Physical Fitness
Do not join if you have serious heart conditions, uncontrolled asthma or epilepsy, are pregnant, have recent injuries, or cannot maintain balance or grip.

1.7 Equipment Use
Misuse such as forceful revving, damaging controls, riding into deep water without instruction, or leaving designated trails may result in charges.

1.8 Trail Safety Rules
Maintain safe distance, slow at corners and rough terrain, cross rivers only when instructed, stop when signaled, stay on marked trails.

1.9 Environmental Responsibility
Respect nature, avoid littering, avoid disturbing wildlife.

1.10 Authority of Guides
Guides have full authority to remove unsafe riders, adjust pace, stop rides due to hazards, or deny participation.

2. LIABILITY WAIVER & RISK CONSENT POLICY

By participating, you acknowledge risks and accept full responsibility for your safety.

2.1 Voluntary Participation
You join voluntarily and understand the nature of off-road ATV riding.

2.2 Acknowledgement of Risks
You accept inherent risks such as falls, collisions, mechanical failures, uneven terrain, weather hazards, and physical strain.

2.3 Participant Responsibility
Participants must follow instructions, use equipment properly, and ride within their skill level.

2.4 Release of Liability
ATV Kiau Adventure is not liable for injuries, accidents, loss of belongings, death, or incidents caused by unsafe behaviour.

2.5 Passenger Consent
Passengers accept bumps, movements, slopes, terrain exposure, and mandatory harness use.

2.6 Equipment & Property Damage
Guests may be charged for damage due to negligence. Mechanical faults are not the guest’s responsibility.

2.7 Health Disclosure
Participants confirm they have no unsafe medical conditions, are not intoxicated, and are physically fit.

2.8 Binding Agreement
By booking or joining, you agree to this waiver and consent fully.

3. DRIVER POLICY

3.1 Minimum Age
Drivers must be 16+. Under 18 must be accompanied by an adult.

3.2 Driver Responsibilities
Drivers must control the ATV safely, follow all instructions, maintain distance, avoid stunts, and report issues.

3.3 Physical & Fitness Criteria
Drivers may not ride if intoxicated, medically unfit, or injured.

3.4 One Driver per ATV
Switching drivers not allowed unless approved.

3.5 Safety Briefing
All drivers must attend the briefing and demonstration.

3.6 Route Restrictions
Beginner: Mintangor, Kiau Taburi
Advanced: Kadamaian, Minitinduk

3.7 Alcohol & Drugs
Strictly prohibited.

3.8 Liability
Drivers accept responsibility for safe operation and damage due to reckless behaviour.

3.9 Guide Authority
Guides may stop unsafe drivers.

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4. Passengers Policy

4.1 Passenger Eligibility
Allowed: Mintangor, Kiau Taburi
Not allowed: Kadamaian, Minitinduk

4.2 Age Policy
No minimum age; must wear helmet, harness, and be with a responsible adult.

4.3 Pricing
Adults: 50% of package price
Children: RM20

4.4 Safety Requirements
Stay seated, forward-facing, hands inside ATV, no interference with steering.

4.5 When Passengers May Not Ride
Declined if cannot be secured, intoxicated, medically unfit, or terrain is unsafe.

4.6 Guide Authority
Guides may approve or decline passengers.

5. ATTIRE & EQUIPMENT POLICY

5.1 Mandatory Attire
Closed shoes, outdoor clothing, helmets, harness for passengers.

5.2 Recommended Items
Long sleeves, sunglasses, towel, change of clothes, waterproof pouch, sunscreen, repellant.

5.3 Prohibited Attire
Slippers, crocs, heels, skirts, dresses, loose accessories.

5.4 Equipment Provided
Helmet, harness, safety gear, ATV in good condition.

5.5 Personal Belongings
Guests responsible for belongings; exposure to mud/water expected.

5.6 Weather Attire
Quick-dry clothing recommended.

5.7 Fit & Safety Check
Guides will check helmets and harnesses.

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6. EQUIPMENT DAMAGE POLICY

6.1 Guest Responsibility
Guests agree to use ATVs responsibly

6.2 Non-chargeable Wear
Mud, minor scratches, mechanical failure.

6.3 Chargeable Damage
Reckless riding, ignoring instructions, deep water entry, rollovers, misuse of controls.

6.4 Examples
Broken handlebar, bent suspension, damaged levers, cracked body, flooded engine.

6.5 Non-Chargeable
Manufacturing faults, non-negligent situations.

6.6 Assessment
Guide inspects, management reviews, costs explained transparently.

6.7 Security Rules
Do not tamper, switch ATVs, leave them unattended, or attempt self-repair.

7. WEATHER POLICY (RESCHEDULE-ONLY)

7.1 Light to Moderate Rain
Tours proceed; no refund/reschedule if guest declines.

7.2 Unsafe Weather (Company Decision)
Heavy rain, lightning, high rivers, slippery conditions. If postponed, reschedule only.

7.3 Guest Weather Concerns
No refund/reschedule unless company declares unsafe.

7.4 Delays
If tour proceeds later, refusal to join forfeits payment.

7.5 Final Authority
Weather decisions are final.

8. REFUND POLICY

8.1 Deposits
50% deposit required; all payments non-refundable.

8.2 Guest Cancellation
No refunds for any reason including emergencies, forecasts, delays, or no-shows.

8.3 Rescheduling
Subject to availability; missing rescheduled date forfeits payment.

8.4 No-Show & Late Arrival
Considered forfeited with no refund.

8.5 Final Authority
Refund rules applied strictly.